Frequently asked questions:

You will start with dinner and on the day of departure you have included lunch (in case of half board you have not included lunch during the days of stay).
Lunch on the day of arrival is a service that we offer only for a fee by reservation, it is NEVER possible to replace lunch on the day of arrival with lunch on the day of departure.
You do not arrive at the hotel before 4 p.m. on the day of arrival, this is also to ensure the best possible welcome; In case of early arrivals we can keep your luggage but we do not have spaces where you can stop while waiting for check in.
Any parking included in the package is available from 4 pm on the day of arrival and not before.

Our packages never include beach service.
For some structures we have affiliated bathrooms, where we offer weekly packages.
The price varies from 10 to 20 euros per day for an umbrella and two sunbeds, for more information you can contact us by email or whatsapp.

the room on the day of arrival is delivered from 4 pm
Upon arrival at the hotel, it is necessary to present a copy of the reservation, any copies of payments made by bank transfer (nothing is needed in the case of payment by credit card) and any other written communications attesting to changes and / or additions to services agreed with us.
All guests must have a valid identity document and an original copy.
Access to the hotel will be allowed only to the number of participants equal to those indicated on your booking confirmation, check before your departure for any errors; To request corrections you can send an email indicating the booking number to
If you have food allergies, just let us know at check-in.
The payment of the stay as well as any services booked before your arrival must be paid upon arrival.
The assignment of the room is random and any special requests (e.g. location and/or services inside) cannot be guaranteed, your requests will be remembered as preferences but this NEVER guarantees the availability of what you ask for.
Upon your arrival, in the case of catering services carried out on several shifts, you will be informed of the time assigned to you.
If you are staying in a hotel that also offers car parking, remember during the check-in phases to have the model and number plate of the car indicated on your file.

The services included in the package are those indicated in the booking confirmation that you received at the time of payment.
In the living room the supply of bed linen and towels is always included, the room is cleaned every two days as well as linen change, while the bed linen is once a week. The addition of the service is always available, which includes daily cleaning for a fee.
Drinks are always excluded, except for packages that are described as “water with meals”; At breakfast all drinks and instant coffee present at the buffet are included, while the express coffee also served during breakfast is to be considered an extra service for a fee.

the room on the day of departure must be vacated by 11 am, any delays will be charged to the bill for the stay.
Any extras and/or balance amounts of the stay must be made by the evening before departure, so as not to risk long queues at the reception on the day of departure.
Even before writing any reviews, we prefer, as long as you deem it appropriate, let us know any precautions you recommend, your opinion is always welcome, we consider it a treasure for the future of our business.

The booking confirmation is the travel document received by email where the payment methods were also indicated, it is the only document required at the time of check-in in addition to what is indicated in the “check in” section.

Pets of all sizes are allowed, for a fee, in all our facilities, but they cannot access the common areas of the hotel (restaurant, bar, swimming pool and more). Please indicate their presence at the time of booking.

To find out any additional costs, please check your booking confirmation.

For room cleaning, we invite you to agree on the time with the reception staff.

Yes, the only products we don’t supply are bread and breakfast items. You can bring them and we will take care of preparing and serving them.

Yes, we prepare pasta and vegetable soups without any problems, just report it upon your arrival at the hotel.

A beverage package can only be added at the time of booking or before the day of arrival.
Otherwise, you will pay according to the products you choose to consume during your stay.

The free entertainment service is available only in some of our mountain facilities and only in certain periods of the winter and summer seasons. For more information, please visit the description of each individual structure.

Room cleaning and towel change takes place every two days and is carried out between 09.30 am and 4 pm, while bed linen is changed 1 time every 4 nights.

Yes, subject to availability.
A supplement of € 10 per night will be required to be paid at the hotel.

Yes, in the seaside facilities, subject to availability, we provide walking bicycles that can be used for a maximum of 2 consecutive hours a day. This service cannot be booked.

Yes, subject to availability.
You can request it at the time of check in.

No, in facilities where the stay includes full board, it is always possible to replace any lunch or dinner with a packed meal that includes: 2 toasts stuffed with cooked ham, salami and cheese, 1 packaged biscuit and 1 fruit.

In our seaside facilities, at certain times of the season, you can find discounts reserved for all hoteliers.

Only the first child under 2 years old can be accommodated free of charge if you choose to let him sleep in the double bed with you, in this case the room will not have space to accommodate cots or strollers.

An identity document (identity card or tax code/health card) certifying the place and date of birth in an original copy and NOT expired are required.

You can have a breakfast choosing between sweet and savory, while for the other meals of the day you will be ready for a choice of meat and fish menus.
At certain times of the season we offer salads served directly at the table. WE DO NOT OFFER VEGETABLE BUFFETS FOR LUNCH AND DINNER. For the little ones there is every day the possibility of having variations to the menu, pasta in bianco, pasta with tomato sauce, pasta, plate of cooked ham. Other required variations are provided for a fee.

Only and exclusively if your reservation provides for a freeze and by a date. The request can only be made by email by writing to and indicating the booking number, we will respond within 24/48 working hours. THERE ARE NEVER ANY REFUNDS for cancellations, no-shows or reduction of nights of the booked stay. Any meals and/or services booked and not consumed/used are NON-REFUNDABLE.

The only document that is waiting for a freeze is the email you received at the time of the freeze. To use it, only and exclusively by replying to the freezing email, indicating the dates, destination and number of people; For acceptance and confirmation of the reservation, you will have to wait in writing for the confirmation by email which takes place within 24/48 working hours of the request. In case of no answer, we advise you to contact us by phone at 0547.81976.

Yes, in case of government restrictions the reservation can always be frozen.
For example, if the government defines red zones or if a (documentable) quarantine is imposed.

Only and exclusively in some facilities and for the winter season. We invite you to visit the description of each hotel.

In our hotels, during the Covid period, we have implemented a highly efficient ANTI-COVID safety protocol to ensure the safety and well-being of our guests and all operational staff in compliance with current regulations, which is constantly monitored and updated in order to achieve the highest possible level of effectiveness against the spread of Covid-19.

Measures implemented:
• SAFETY: Our hotels are equipped with certified personal protective equipment, such as masks, gloves and gel dispensers, protective Plexiglass at the reception desks, Safety signs, Invitation to use the lift one person at a time
• SANITIZATION: Sanitation of environments, such as corridors, common areas and rooms thanks to the use of ionizing machines, Cleaning of surfaces in the hall, reception, furniture elements, toilets, lifts and related push-button panels
• BREAKFAST, LUNCH AND DINNER: we have replaced the buffet with table service, we have adopted the spacing of the tables and consequent division of the meal shifts into two time slots.


You will periodically receive active offers and you will receive many useful tips for your holidays. Always stay up to date!

    To communicate directly with the booked hotel call the landline number
    from Monday to Saturday, from 10.30 to 12.30, at other times use the whatsapp number
    only with text messages

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