Frequently asked questions:

You will start with dinner and on the day of departure you have included lunch (in case of half board you have not included lunch during the days of stay).
In compliance with current regulations and to ensure the best possible service, it is NEVER possible to replace lunch on the day of arrival with lunch on the day of departure.
In the hotel none of us will wait for you at the hotel before 4 pm on the day of arrival, also to guarantee the best possible welcome; in case of early arrivals we can keep your luggage but we do not have spaces where you can stop while waiting for check in.
Any parking included in the package is available from 4 pm on the day of arrival and not before.

Our packages never include beach service.
For some structures we have affiliated bathrooms, where we offer weekly packages.
The price varies from 10 to 15 euros per day for an umbrella and two sunbeds, for more information you can contact us by email or via what’s up.

the room on the day of arrival is delivered from 4 pm
Upon arrival at the hotel, it is necessary to present a copy of the reservation, any copies of payments made by bank transfer (nothing is needed in the case of payment by credit card) and any other written communications attesting to changes and / or additions to services agreed with us.
All guests must have a valid identity document and an original copy.
Access to the hotel will be allowed only to the number of participants equal to those indicated on your booking confirmation, check before your departure for any errors; To request corrections you can send an email indicating the booking number to
If you have food allergies, just let us know at check-in.
The payment of the stay as well as any services booked before your arrival must be paid upon arrival.
The assignment of the room is random and any special requests cannot be guaranteed (e.g. location and / or services within it), your requests will be reported as preferences but this NEVER guarantees the availability of what you ask for.
Upon your arrival, in the case of catering services carried out on several shifts, you will be informed of the time assigned to you.
If you are staying in a hotel that also offers car parking, remember during the check-in phases to have the model and number plate of the car indicated on your file.

The services included in the package are those indicated in our booking confirmation.
In the living room the supply of bed linen and towels is always included, the room is cleaned every two days as well as linen change, while the bed linen is once a week.
Drinks are always excluded, except for packages which are described as “water with meals”; at breakfast all drinks and instant coffee at the buffet are included, while the express coffee shop, also served during breakfast, is always to be considered as an extra for a fee.

the room on the day of departure must be vacated by 11 am, any delays will be charged to the bill for the stay.
Any extras and / or amounts to settle the stay must be made by the evening before departure, so as not to risk queuing at the reception on the day of departure.
Even before writing any reviews, we prefer, as long as you deem it appropriate, let us know any precautions you recommend, your opinion is always welcome, we consider it a treasure for the future of our business.

The booking confirmation is the travel document received via email where the payment methods were also indicated, and is the only one requested at the time of check in in addition to what is indicated in the “check in” section.

Pets of all sizes are allowed in all our facilities, but they cannot access the common areas of the hotel (restaurant, bar, swimming pool and more).

To find out any additional costs, please check your booking confirmation.

For room cleaning, we invite you to agree on the time with the reception staff.

Yes, the only products we don’t supply are bread and breakfast items. You can port them and they will be provided to you when needed.

Yes, we prepare pasta and vegetable soups without any problems, just report it upon your arrival at the hotel.

A beverage package can be added, which will be offered at check-in or at the time of booking.
Otherwise you will pay according to the consumption made of any extras.

Yes, in mountain structures it is always present from December 19th to January 9th.
In summer, only in some structure and only as a gifted service, so it is not guaranteed anywhere, this is a last-minute surprise.

Room cleaning and towel change takes place every two days while bed linen is changed once every 7 days.

Yes, subject to availability.
A supplement of € 10 per night will be required to be paid at the hotel.

Yes, in the seaside facilities, subject to availability, we provide walking bicycles that can be used for a maximum of 2 consecutive hours a day.

Yes, subject to availability.
You can request it at the time of check in.

No, but in all our properties we can provide a packed lunch instead of lunch.

Yes, for information and prices you can request or during your check in.

If you sleep in the Latvian it is completely free.

An identity document (identity card, driving license or passport) is required.

You can have a breakfast choosing between sweet and savory, while for the other meals of the day three menus of meat and fish of your choice will be ready for you. 
Vegetables and salads will be served at the table. For the little ones there is the possibility of changing the menu every day.

Yes if indicated in the reservation, you can make a request to, we will respond within 24/48 hours.

To use it, just reply to the freezing email and indicate the new period, the number of people and the structure you prefer; he will then have to wait for our reply.

Yes, in case of government restrictions the reservation can always be frozen.
For example, if the government defines red zones or if a (documentable) quarantine is imposed.

Yes, during the winter season, only in Canale D’Agordo, there is a shuttle service to and from the ski resorts.

In our hotels, we have created a highly efficient ANTI-COVID security protocol to ensure the safety and well-being of our guests and of all the operating staff in compliance with current regulations, which is constantly monitored and updated in order to obtain the highest level. possible effectiveness against the spread of Covid-19.

Measures implemented:
• SAFETY: Our hotels are equipped with certified personal protective equipment, such as masks, gloves and gel dispensers, protective Plexiglass at the reception desks, Safety signs, Invitation to use the lift one person at a time
• SANITIZATION: Sanitation of environments, such as corridors, common areas and rooms thanks to the use of ionizing machines, Cleaning of surfaces in the hall, reception, furniture elements, toilets, lifts and related push-button panels
• BREAKFAST, LUNCH AND DINNER: we have replaced the buffet with table service, we have adopted the spacing of the tables and consequent division of the meal shifts into two time slots.


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